物流政策

Order Processing and Delivery:
Orders are usually processed/dispatched within 1-2 full business days, but please allow an additional 3-5 business days for deliveries within Australia. Delivery times may vary according to the location of your shipping address if not in a metropolitan area or shipping internationally. Please note that business days are 8am to 5pm EST Monday-Friday, excluding public holidays within Australia.

Oxen Sports Australia uses a combination of freight carriers depending on the size of the parcel and its destination, you will be advised at the time of dispatch which carrier has been used for your order. A tracking number will be emailed to the customer at the time of dispatch depending on the carrier used. Upon Delivery, the order must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing the customer of how to collect the parcel. Parcels will be held at the delivery service for the maximum hold time.

Should the customer not respond to the calling card then the parcel will be returned to Oxen Sports Australia unclaimed, further freight charges may apply and the original freight charges are non-refundable.

International Delivery:
Be aware if shipping internationally Oxen Sports Australia is not responsible for any import or customs duty charges that your country may charge. It is advised that you research your country's import regulations prior to proceeding with your order.

Please be aware that our ability to deliver to international locations from Australia may be impacted by current and/or future courier restrictions. This includes but is not limited to restrictions relating to Covid19, both within Australia and at your shipping destination. We advise that you research any current restrictions that may impact the ability of couriers to deliver to your location within standard international delivery time frames prior to proceeding with your order.